We're sorry to hear about your disappointment, but we would like to clarify the circumstances for the benefit of other customers. Your return request was made outside our clearly stated 7-day window for a full refund. Although the refund period had passed, our customer service team offered both an exchange and store credit, which you declined.
We stand behind the quality of our products and always strive to provide excellent customer service while applying our return policies fairly and consistently. We're disappointed that this experience resulted in three separate one-star reviews, particularly when we made every effort to offer a reasonable resolution.
We value our customers and their feedback and remain happy to assist with an exchange or store credit in accordance with our policy.sist you further with your concerns. We aim to improve and appreciate your feedback.
